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Delivery Information

U.K. shipping costs £3.50 for orders under £50 and is free for orders at £50 or over.

All UK orders are sent by Royal Mail 24hrs Tracked & Signed service.

Orders placed before 4pm Monday-Friday are sent the same day and should arrive with you on the next day. Orders placed on Friday night, Saturday or Sunday are dispatched on Monday.

All orders are dispatched in a smart, durable postage box, with plenty of tissue paper, to keep your purchase safe in transit. The postal box is then placed in a plain plastic outer postal bag. No branding is visble on your parcel for security and of course discretion, should you be purchasing a surprise gift.

Orders over £100 are shipped free of charge by courier. 
Orders below £100 are charged at £10 for delivery to the EU and £15 for delivery to the rest of the world.

United Kingdom - Place your order by 4pm on Friday 20th December for delivery before Christmas. 

All UK orders are sent by Royal Mail 24hrs Tracked & Signed service.

Mainland Europe - Place your order by 4pm on Wednesday 18th December for delivery before Christmas. 

All Mainland Europe orders are sent via a TNT or Fedex Tracked & Signed service.

All other international orders, including Australia, USA & Canada  - Place your order by 4pm on Monday 16th December for delivery before Christmas. 

All international orders are sent via a TNT or Fedex Tracked & Signed service. Please note that we are unable to deliver to PO Box numbers.

Purchases may be returned for a refund within 14 days of delivery, or 21 days for non-UK customers. Items must be unworn and returned in the original condition and packaging. We offer a 30 day return period for exchanges.

For your convenience, we offer a free returns service for all purchases within the UK. Simply visit the Royal Mail website and follow the instructions to print your individual tracked returns label. Affix the label onto your package and take it to a local post office where you will be given proof of postage with a tracking number.

Please let us know if you would prefer a refund or an exchange. If you would like to exchange your purchase then please call Customer Service on 0208 912 5510 so that they can reserve the item that you would like instead.

If you purchased an Azendi product from a concession or independent retailer you will need to return it back to that store with the original receipt.  

We will process your refund within 2 working days of receipt.  You should see the refund appear in your bank account/on your credit card within 3 days after that.

Please note, our personalised name necklaces are made to order and therefore cannot be returned. This does not affect your statutory rights.

For your peace of mind we are happy to extend our returns period over Christmas. Any order placed between now and 24th December may be returned up to the 31st January 2020.

Precious Metals

Sterling silver is a precious metal and should be treated with appropriate care.

All sterling silver can tarnish over time but there are a few simple rules to ensure your Azendi silver jewellery is always looking its best:

Avoid exposing your jewellery to direct sunlight, chlorinated water, cosmetic products or household cleaning products, as these can damage the silver.

We always recommend putting on perfumes and creams and allowing them to dry before then putting on your jewellery.

To maintain the shine of your silver jewellery we recommend occasional cleaning with a soft microfibre cloth to remove tarnish build-up. Please do not use chemical silver polish or silver dip on your jewellery as these harsh products simply strip off the top layer of silver and damage your jewellery.

To minimise scratches and tarnishing when you are not wearing your jewellery, store your silver jewellery in a cloth pouch or jewellery box.

Every single piece of our jewellery complies with the Hallmarking Act, and as such all sterling silver items weighing over 7.73g are sent for independent testing and marking at Edinburgh Assay Office. The hallmark is a mark of quality and assurance. 

9 carat gold will not tarnish. Having said this, it is a relatively soft precious metal so as with other jewellery, care should be taken when wearing and storing your pieces.

Store your gold jewellery in a jewellery box or cloth pouch, avoiding any scratching against other pieces.

Gold jewellery may be cleaned with a soft microfibre cloth to maintain its shine.

Every single piece of our jewellery complies with the Hallmarking Act, and as such all gold items weighing over 1g are sent for independent testing and marking at Edinburgh Assay Office. The hallmark is a mark of quality and assurance. 

18ct gold vermeil is sterling silver that has been plated with a layer of 18ct gold. Gold vermeil jewellery is hallmarked as sterling silver.

As with sterling silver, avoid letting your vermeil jewellery come into contact with chlorinated water, cosmetic products or household cleaning products.

To clean your vermeil jewellery, gently polish it with a soft microfibre cloth. This removes any excess perfumes and skin oils.

When not wearing it, store your jewellery in a box or cloth pouch.

Depending on the item and the regularity of wear, gold vermeil can fade over time.  On necklaces and earrings, gold vermeil will last for many years; on a ring that is worn regularly we would expect the gold plating to wear more quickly.

Re-plating is possible for a small charge; please contact Customer Service on 0208 912 5510 for details.

Every single piece of our jewellery complies with the Hallmarking Act, and as such all gold vermeil items weighing over 7.73g are sent for independent testing and marking at Edinburgh Assay Office. The hallmark is a mark of quality and assurance. 

FURTHER INFORMATION

Hallmarking

An official hallmark is a stamp of quality and provenance. The hallmark is a form of consumer protection, so that you can trust that an item sold as gold or silver, really is made from that precious metal.

The Hallmarking Act of 1973 dictates that independent Assay Offices must test items made from precious metals, and only if passed, apply relevant hallmarks.

There are four Assay Offices in the UK, based in London, Sheffield, Birmingham and Edinburgh.

Once created, all precious jewellery must be sent to an Assay Office.

A tiny sample of every single piece of jewellery is tested using x-ray technology and laser analysis.

After testing, if the jewellery meets the legal standard of purity requirements, each piece is stamped with a hallmark.

Laser marking is now commonly used to apply a hallmark, although many objects are still stamped by hand.

Hallmarks answer three important questions; who, what and where? A hallmark stamp consists of at least three compulsory marks which tell you the answers to these questions. 

The Sponsor’s Mark shows who has sent the jewellery for hallmarking and consists of initials within a shape. In the case of Azendi, our sponsor’s mark are the initials ‘A' and 'Z’ within squares.

The Fineness Mark shows the precious metal and the level of purity.  All sterling silver jewellery would have a ‘925’ hallmark applied. 9ct gold jewellery will have a ‘375’ mark applied.

The Office Mark shows where the jewellery was tested. The symbol for London is a leopard head, for Birmingham an anchor, for Sheffield a rose, and for Edinburgh, a castle. All Azendi jewellery is hallmarked at Edinburgh Assay Office.

Gifts and Wrapping

All online purchases can receive a complimentary gift wrap service. Each item is wrapped in luxurious silver wrapping paper and hand tied with a beautiful grosgrain ribbon. Simply select gift wrap in your shopping bag.

We can send gifts directly to the recipient on your behalf - simply enter the address where the gift should be sent.

All online orders are boxed as standard, with gift wrapping a free optional service. All parcels are then dispatched in a sturdy postal box in a plain postage bag.

We do not offer a gift-wrap service for sale items.

For further questions please feel free to contact us at customerservices@azendi.com or call 0208 912 5510.

All orders are dispatched with a packing slip that details the jewellery, but not the prices.

Should the gift recipient wish to exchange their gift then this packing slip acts as a gift receipt.

We can send gifts directly to the recipient on your behalf - simply enter the address where the gift should be sent.

Please note, our personalised name necklaces are made to order and therefore cannot be returned. This does not affect your statutory rights.