• Standard (4-5 working days): Free on orders over £50 (£3.95 otherwise). Sent via Royal Mail 48 Tracked & Signed.
• Express (1-2 working days): Free on orders over £150 (£4.95 otherwise). Sent via Royal Mail 24 Tracked & Signed.

Orders placed before 3:00 PM (Monday–Friday) are dispatched the same day. Weekend orders are dispatched on Monday evening.

Yes. To ensure the security of your jewellery, all parcels require a signature. You will receive a tracking number via email to manage delivery preferences.

Entirely. All orders arrive in a plain, durable postage box or padded envelope with no external branding, ensuring the contents remain a surprise.

Yes. We provide a complimentary gift wrap service using silver luxury paper and hand-tied grosgrain ribbon. Add gift wrapping instructions and any message in your shopping cart.

Yes, simply enter the recipient's address at checkout. All orders include a packing slip that excludes prices, acting as a functional gift receipt for exchanges.

Yes, electronic gift vouchers are delivered instantly by email: Azendi Gift Card
Gift Cards are valid for 12 months and can be redeemed online and in our Yorkshire stores.

We offer a free returns service. We offer a 14-day window for full refunds and a 30-day window for exchanges. Items must be unused and in their original condition.

Please contact our team at customer-support@azendi.com to start you return.

For hygiene reasons, we cannot accept returns on earrings unless they are faulty. Bespoke or altered items are also non-returnable.

Sterling silver is a high-quality, precious metal. Sterling silver is crafted with 92.5% pure silver and 7.5% alloys for enhanced durability and a lasting, brilliant shine.

Gold vermeil consists of a thick layer of 18 carat gold over a solid sterling silver base, creating a durable and premium finish.

Wipe your jewellery occasionally with a soft microfibre cloth. Avoid chemical dips or abrasive polishes, as these can damage the finish of your jewellery.

Store your pieces in your Azendi boxes. Reducing exposure to air and humidity is the most effective way to prevent natural oxidation.
We recommend allowing creams and perfumes to dry before then putting on your jewellery. Remove your jewellery before swimming, showering or using spas.

Yes. Every piece of jewellery complies with the UK Hallmarking Act 1973. All items exceeding legal weight thresholds (7.78g for Silver; 1g for Gold) are independently tested and marked.

We partner with the Edinburgh Assay Office. Each piece bears the "Castle" mark, our unique "AZ" sponsor mark, and the fineness mark (e.g., 925).

Under UK law, items below specific weights are exempt from hallmarking. We maintain the same high-purity metal standards across our entire collection, regardless of weight.