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Our stores may be temporarily closed but we are pleased to say that our website is still open.

We are lucky enough to be able to have just one Director working at any one time to dispatch your orders. Your jewellery will be boxed and wrapped with the usual care and attention that you have come to expect from us. ⁠

All orders placed Monday - Friday before 3pm will be dispatched that evening. Orders placed after 3pm on Friday, including on Saturday and Sunday, will be dispatched on Monday evening.

We are not experiencing any delays with our delivery service. Please see the Delivery Information below for shipping times.

All the information below is up-to-date for the current UK lockdown situation. If you have any questions please do not hesitate to email customer services@azendi.com.

Delivery Information

All orders placed Monday - Friday before 3pm will be dispatched that evening. Orders placed after 3pm on Friday, including on Saturday and Sunday, will be dispatched on Monday evening.

All UK orders are sent by Royal Mail Tracked delivery. Royal Mail deliveries are currently continuing as normal.

Orders are being picked and packed by one member of staff only, working by themselves. The strictest hygiene is being adhered to. 

We offer a choice of Standard Delivery or Express Delivery.

Standard Delivery is free on all orders. Items shipped with Standard Delivery should reach you in 3-4 days.

Express Delivery orders should reach you in 1-2 days. Express Delivery costs £4.50 for orders under £100 and is free on orders over £100.

In all cases you will receive your Royal Mail tracking number by email when your order is posted out so that you can keep an eye on its progress. If no-one is in to receive the parcel then Royal Mail will leave a card with details for arranging a re-delivery. 

All orders are dispatched in a smart, durable postage box, with plenty of tissue paper, to keep your purchase safe in transit. The postal box is then placed in a plain plastic outer postal bag. No branding is visible on your parcel for security and of course discretion, should you be purchasing a surprise gift.

Orders over £100 are shipped free of charge by courier. 
Orders below £100 are charged at £10 for delivery to the EU and £15 for delivery to the rest of the world.

Full information about our International Delivery service, and a list of countries we ship to can be found here: International Deliveries

Before you send anything to us please email customerservices@azendi.com

UK returns to us can still be made free of charge through Royal Mail but we understand that some customers may not be able to visit the Post Office to return an item. We are therefore extending our returns policy to 60 days to allow extra time for your return to reach us.

Purchases may be returned for a refund within 60 days of delivery. Items must be unworn and returned in the original condition and packaging. 

To print your free UK returns label visit the Royal Mail website and follow the instructions to print your individual tracked returns label. If you cannot print it at home then the Post Office can print it for you. Affix the label onto your package and take it to a local post office where you will be given proof of postage with a tracking number.

Please let us know if you would prefer a refund or an exchange. If you would like to exchange your purchase then please email Customer Service on customerservices@azendi.com so that we can reserve the item that you would like instead.

If you purchased an Azendi product from a concession or independent retailer you will need to return it back to that store with the original receipt.  

We will process your refund within 2 working days of receipt.  You should see the refund appear in your bank account/on your credit card within 3 days after that.

Please note, our personalised name necklaces are made to order and therefore cannot be returned. This does not affect your statutory rights.

Precious Metals

Sterling silver is a precious metal and should be treated with appropriate care.

All sterling silver can tarnish over time but there are a few simple rules to ensure your Azendi silver jewellery is always looking its best:

Avoid exposing your jewellery to direct sunlight, chlorinated water, cosmetic products or household cleaning products, as these can damage the silver.

We always recommend putting on perfumes and creams and allowing them to dry before then putting on your jewellery.

To maintain the shine of your silver jewellery we recommend occasional cleaning with a soft microfibre cloth to remove tarnish build-up. Please do not use chemical silver polish or silver dip on your jewellery as these harsh products simply strip off the top layer of silver and damage your jewellery.

To minimise scratches and tarnishing when you are not wearing your jewellery, store your silver jewellery in a cloth pouch or jewellery box.

Every single piece of our jewellery complies with the Hallmarking Act, and as such all sterling silver items weighing over 7.73g are sent for independent testing and marking at Edinburgh Assay Office. The hallmark is a mark of quality and assurance. 

9 carat gold will not tarnish. Having said this, it is a relatively soft precious metal so as with other jewellery, care should be taken when wearing and storing your pieces.

Store your gold jewellery in a jewellery box or cloth pouch, avoiding any scratching against other pieces.

Gold jewellery may be cleaned with a soft microfibre cloth to maintain its shine.

Every single piece of our jewellery complies with the Hallmarking Act, and as such all gold items weighing over 1g are sent for independent testing and marking at Edinburgh Assay Office. The hallmark is a mark of quality and assurance. 

18ct gold vermeil is sterling silver that has been plated with a layer of 18ct gold. Gold vermeil jewellery is hallmarked as sterling silver.

As with sterling silver, avoid letting your vermeil jewellery come into contact with chlorinated water, cosmetic products or household cleaning products.

To clean your vermeil jewellery, gently polish it with a soft microfibre cloth. This removes any excess perfumes and skin oils.

When not wearing it, store your jewellery in a box or cloth pouch.

Depending on the item and the regularity of wear, gold vermeil can fade over time.  On necklaces and earrings, gold vermeil will last for many years; on a ring that is worn regularly we would expect the gold plating to wear more quickly.

Re-plating is possible for a small charge; please contact Customer Service on 0208 912 5510 for details.

Every single piece of our jewellery complies with the Hallmarking Act, and as such all gold vermeil items weighing over 7.73g are sent for independent testing and marking at Edinburgh Assay Office. The hallmark is a mark of quality and assurance. 

FURTHER INFORMATION

Hallmarking

An official hallmark is a stamp of quality and provenance. The hallmark is a form of consumer protection, so that you can trust that an item sold as gold or silver, really is made from that precious metal.

The Hallmarking Act of 1973 dictates that independent Assay Offices must test items made from precious metals, and only if passed, apply relevant hallmarks.

There are four Assay Offices in the UK, based in London, Sheffield, Birmingham and Edinburgh.

Once created, all precious jewellery must be sent to an Assay Office.

A tiny sample of every single piece of jewellery is tested using x-ray technology and laser analysis.

After testing, if the jewellery meets the legal standard of purity requirements, each piece is stamped with a hallmark.

Laser marking is now commonly used to apply a hallmark, although many objects are still stamped by hand.

Hallmarks answer three important questions; who, what and where? A hallmark stamp consists of at least three compulsory marks which tell you the answers to these questions. 

The Sponsor’s Mark shows who has sent the jewellery for hallmarking and consists of initials within a shape. In the case of Azendi, our sponsor’s mark are the initials ‘A' and 'Z’ within squares.

The Fineness Mark shows the precious metal and the level of purity.  All sterling silver jewellery would have a ‘925’ hallmark applied. 9ct gold jewellery will have a ‘375’ mark applied.

The Office Mark shows where the jewellery was tested. The symbol for London is a leopard head, for Birmingham an anchor, for Sheffield a rose, and for Edinburgh, a castle. All Azendi jewellery is hallmarked at Edinburgh Assay Office.

Gifts and Wrapping

All online purchases can receive a complimentary gift wrap service. Each item is wrapped in luxurious silver wrapping paper and hand tied with a beautiful grosgrain ribbon. Simply select gift wrap in your shopping bag.

We can send gifts directly to the recipient on your behalf - simply enter the address where the gift should be sent.

All online orders are boxed as standard, with gift wrapping a free optional service. All parcels are then dispatched in a sturdy postal box in a plain postage bag.

We do not offer a gift-wrap service for sale items.

For further questions please feel free to contact us at customerservices@azendi.com or call 0208 912 5510.

All orders are dispatched with a packing slip that details the jewellery, but not the prices.

Should the gift recipient wish to exchange their gift then this packing slip acts as a gift receipt.

We can send gifts directly to the recipient on your behalf - simply enter the address where the gift should be sent.

Please note, our personalised name necklaces are made to order and therefore cannot be returned. This does not affect your statutory rights.

Electronic gift vouchers can be purchased here: Azendi Gift Card

Electronic gift cards are delivered immediately by email to either you, or the recipient.

They can be spent online straight away or in-store when our stores are re-opened. 

We have extended the expiry date of electronic gift vouchers to 18 months to take account of the current temporary store closures.

If you currently have some 'old-fashioned' paper store-only vouchers we are also extending the expiry date on these by six months so that you should have plenty of time to spend them when stores re-open.