November 02, 2020 3 min read
Our stores have to temporarily close again, but we are pleased to say that our website is still open!
We have spent time over the past few months creating a Covid-secure workplace for dispatching our web orders and getting ready for Christmas. We are already prepared for a busy Christmas period, which may now be a lot busier online than in any previous year. We are really pleased to say that we have all of your favourite jewellery designs ready and waiting to be sent out, plenty of beautiful gift boxes, and of course, the all-important gift wrap.
It may be a bit different this year, but your jewellery will be boxed and wrapped with the usual care and attention that you have come to expect from us.
We are not experiencing any delays with postal deliveries.
All orders placed Monday - Friday before 3pm will be dispatched that evening. Orders placed after 3pm on Friday, including on Saturday and Sunday, will be dispatched on Monday evening.
Standard Delivery is free of charge on orders over £50, and £3.50 on orders under £50. Standard Delivery uses the Royal Mail Tracked service. It should take 3-4 days maximum to reach you from the time you place your order.
If you need your purchase a bit quicker, we are also offering an Express Delivery service. This costs £6 for orders under £100 and is free on orders over £100. This uses the Royal Mail 24hr Tracked delivery service. Express Delivery parcels are generally reaching our customers on the day after ordering, and at the latest 2 days after ordering.
In all cases you will receive your Royal Mail tracking number by email when your order is posted out so that you can keep an eye on its progress. If no-one is in to receive the parcel then Royal Mail will leave a card with details for arranging a re-delivery.
Electronic gift cards may be purchased online and will be delivered immediately by email. They can then be spent online straight away, or in store as soon as the stores are open again. We have extended the expiry date of electronic gift vouchers to 18 months to take account of the current temporary store closures.
If you currently have paper store-only vouchers we are also extending the expiry date on these by six months so that you should have plenty of time to spend them in store when they re-open.
Don't worry if your purchase isn't quite right as we offer free returns on all UK orders. Before you send anything to us please email firstname.lastname@example.org. A free returns label is included with your order, and we also offer the Royal Mail Collect service, where your postman will collect your return from your doorstep, free of charge. So there is no need to leave the house!
We are offering our usual extended returns at this time of year. All purchases made between 1st November and 24th December may be returned for an exchange up to the 31st January 2021.
It's an incredibly difficult time for everyone and as a small independent business we truly appreciate your support.
As always, thank you for being such a loyal customer. Please look after yourselves and your family.
With love from all the team at Azendi.