Postage and Delivery

Shipping Costs (UK)

Standard delivery is £4.50 to UK destinations for all orders under £50

Standard delivery is free on all orders over £50 - choose the free shipping option

Next Day Shipping is £6.50

Shipping Costs (Outside the UK)

Europe including Republic of Ireland

Shipping costs £10. 

US, Canada, Australia, New Zealand

Shipping costs £25. 

Dispatch Time

All orders received before 4pm are shipped on the same day

Tracking

If you wish to track your order, then please log into your account to get the tracking number. You can trace your Royal Mail parcels here 

Returns

Please note, our personalised name necklaces are made to order and therefore cannot be returned. This does not affect your statutory rights.

Store Returns

For items bought in store, we offer a 14 day return policy where we offer a credit note or an alternative purchase. Should you find a product unsuitable then please return it to an Azendi store, complete with receipt and packaging, in a brand new condition and we will happily exchange.

Web Returns

Purchases may be returned within 14 days of delivery for any reason. For your convenience and peace of mind, we include a FREE returns service, through Royal Mail. Simply visit Royal Mail and follow the instructions to print your individual tracked returns label. Affix the label onto your purchases and take that to the local post office where you will be given proof of postage. Your parcel will be fully tracked on its way back to us, so please make a note of your tracking number.
If you require a different size ring or chain length then you can return it using the free returns service and we will send out the correct size. N.B. Necklace chains come in two different lengths and you can specify which length you would prefer when ordering.If you require a different sized ring or chain length then you can return it using the free returns label included in your delivery and we will send out the correct size. 

This returns policy applies to website purchases only, store returns policies differ. We cannot process website refunds in store, but we can process exchanges.

Gift Wrapping

We offer a Free Gift Wrap Service with any Azendi Purchase (Exluding Sale Items)

For online orders simply select gift wrap at the checkout and your item will be beautifully displayed in an elegant gift box, perfectly wrapped in stylish silver paper and completed with a pretty ribbon.* When buying online there’s also an option to include your own personal message to add that final special touch. Your words will be italicised and presented on an attractive note card and tucked under the ribbon for your loved one to find.

We can send gifts directly to the recipient on your behalf - simply enter the address for the gift to be sent to.

* All online orders are mailed out in a gift box as standard, with gift wrapping a free optional service.

*We do not offer a gift-wrap service for sale items

For further questions please feel free to contact us on 0113 278 9919