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Covid-19 Delivery Update

April 16, 2020 2 min read

UPDATE 25th June  - Our Stores are now open and online deliveries have returned to normal!



Our stores may be temporarily closed but we are pleased to say that our website is still open!

As we navigate this unfamiliar situation, we just wanted to let you know about the steps we are currently taking to dispatch your orders.⁠

We are lucky enough to be able to have just one Director working at any one time to dispatch your orders. Your jewellery will be boxed and wrapped with the usual care and attention that you have come to expect from us. ⁠

We are currently not experiencing any delays with the postal service.

All orders placed Monday - Friday before 3pm will be dispatched that evening. Orders placed after 3pm on Friday, including on Saturday and Sunday, will be dispatched on Monday evening.

Standard Delivery is free of charge on all orders and is sent with Royal Mail Tracked delivery. It should take 3-4 days maximum to reach you from the time you place your order.

If you need your purchase a bit quicker, we are also offering an Express Delivery service. This costs £4.50 for orders under £100 and is free on orders over £100. This uses the Royal Mail 24hr Tracked delivery service. Express Delivery parcels are generally reaching our customers on the day after ordering, and at the latest 2 days after ordering.

In all cases you will receive your Royal Mail tracking number by email when your order is posted out so that you can keep an eye on its progress. If no-one is in to receive the parcel then Royal Mail will leave a card with details for arranging a re-delivery. 

Gift Vouchers and Gift Cards

Electronic gift cards may still be purchased online and will be delivered immediately by email. They can then be spent online straight away, or in store as soon as the stores are open again. We have extended the expiry date of electronic gift vouchers to 18 months to take account of the current temporary store closures.

If you currently have paper store-only vouchers we are also extending the expiry date on these by six months so that you should have plenty of time to spend them in store.

How are returns and refunds affected?

Before you send anything to us please email Returns to us can still be made free of charge through Royal Mail but we understand that some customers may not be able to visit the Post Office to return an item. We are therefore extending our returns policy to 60 days to allow extra time for your return to reach us. Please email as soon as you can if you would like to return something and then we can liaise on the best course of action to organise your return.

Thank you

It's an incredibly difficult time for everyone and as a small independent business we truly appreciate your support. 
As always, thank you for being such a loyal customer.  Please look after yourselves and your family. 

With love from all the team at Azendi.