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Christmas FAQ: Delivery, Wrapping & Returns

November 13, 2019 2 min read

Last Order Dates for Christmas

United Kingdom - Place your order by 4pm on Friday 20th December for delivery before Christmas. 

All UK orders are sent by Royal Mail 24hrs Tracked & Signed service.

Mainland Europe - Place your order by 4pm on Wednesday 18th December for delivery before Christmas. 

All Mainland Europe orders are sent via a TNT or Fedex Tracked & Signed service.

All other international orders, including Australia, USA & Canada  - Place your order by 4pm on Monday 16th December for delivery before Christmas. 

All international orders are sent via a TNT or Fedex Tracked & Signed service. Please note that we are unable to deliver to PO Box numbers.

 

Christmas Returns Policy & Gift Receipts

For your peace of mind we extend our returns period over Christmas. Any order placed between now and 24th December may be returned up to the 31st January 2020.

For your convenience, we offer a free returns service for all purchases within the UK. Items must be unworn and returned in the original condition and packaging. 

All orders are dispatched with a packing slip that details the jewellery, but not the prices.

Should the gift recipient wish to exchange their gift then this packing slip acts as a gift receipt.

We can send gifts directly to the recipient on your behalf - simply enter the address where the gift should be sent.

 

Gift Wrapping

All online purchases can receive a complimentary gift wrap service.

Each item is wrapped in luxurious silver wrapping paper and hand tied with a beautiful grosgrain ribbon. Simply select gift wrap in your shopping bag.

We can send gifts directly to the recipient on your behalf - simply enter the address where the gift should be sent.

All online orders are boxed as standard, with gift wrapping a free optional service. All parcels are then dispatched in a sturdy postal box in a plain postage bag.