Shipping & Returns


Shipping (UK)



All orders received before 4pm are shipped on the same day. 

Standard  delivery is free on all orders over £50 - choose the free shiping option
Standard delivery is £4.50 to UK destinations for all orders under £50
Next Day Shipping is £6.50

Shipping (Europe including Republic of Ireland)

Shipping costs £10. For orders over £200, shipping is free.

Shipping (US, Canada, Australia, New Zealand)

Shipping costs £20. For orders over £250, shipping is free.


If you wish to track your order, then please log into your account to get the tracking number. You can trace your Royal Mail parcels here 


All web orders now include a free returns label which can be used with Royal Mail.

Store Returns

For items bought in store, we offer a 14 day return policy where we offer a credit note or an alternative purchase. Should you find a product unsuitable then please return it to an Azendi store, complete with receipt and packaging, in a brand new condition and we will happily exchange.

Web Returns

If you decide that you do not wish to keep the product, you have 14 days to return it to us for a full refund. If you are returning the purchase due to a fault or because we have made a mistake, we will refund your postal charges incurred

Should you wish to return a purchase,please package your item securely with padding, include your packing note and send by a registered form of post to:

Azendi Returns
31 Otley Road
Leeds, LS6 3AA 

This returns policy applies to website purchases only, store returns policies differ. We cannot process website refunds in store, but we can process exchanges.


Gift Wrapping


Free Gift Wrap Service with any Azendi Purchase (Exluding Sale Items)


For online orders simply select gift wrap at the checkout and your item will be beautifully displayed in an elegant gift box, perfectly wrapped in stylish silver paper and completed with a pretty ribbon.* When buying online there’s also an option to include your own personal message to add that final special touch. Your words will be italicised and presented on an attractive note card and tucked under the ribbon for your loved one to find.

We can send gifts directly to the recipient on your behalf - simply enter the address for the gift to be sent to.

* All online orders are mailed out in a gift box as standard, with gift wrapping an free optional service.

*We do not offer a gift-wrap service for sale items

For further questions please feel free to contact us.