Shipping & Delivery
Orders placed Monday-Friday before 4pm, will be shipped that day. Orders placed after 4pm on Friday will be dispatched on the following working day.
Standard UK Delivery - Free for orders over £50, or £4.50 for orders under £50. Standard delivery takes 2 - 3 days to arrive.
Next Working Day - £6.50 (Orders must be placed by 4pm Monday to Friday). Next working day delivery is guaranteed to arrive on the next working day.
Saturday Delivery - £12 (Orders must be placed by 4pm on Friday). Guaranteed to arrive on Saturday before 1pm.
For international shipping click here
All orders are dispatched in a smart, durable postage box, with plenty of tissue paper, to keep your purchase safe in transit. The postal box is then placed in a plain plastic outer postal bag. No branding is visble on your parcel for security and of course discretion, should you be purchasing a surprise gift.
Returns & Exchanges
Purchases may be returned for a refund within 14 days of delivery, or 21 days for non-UK customers. Items must be unworn and returned in the original condition and packaging. We offer a 30 day return period for exchanges.
For your convenience, we include a free returns service for all purchases within the UK. Simply visit the Royal Mail website and follow the instructions to print your individual tracked returns label. Affix the label onto your package and take it to a local post office where you will be given proof of postage with a tracking number.
Please let us know if you would prefer a refund or an exchange. If you would like to exchange your purchase then please call Customer Service on 0208 912 5510 so that they can reserve the item that you would like instead.
If you purchased an Azendi product from a concession or independent retailer you will need to return it back to the store with the original receipt.
All online purchases can receive a complimentary gift wrap service. Each item is wrapped in luxurious silver wrapping paper and hand tied with a beautiful grosgrain ribbon of your choice. You will also receive the option of a hand written note card to add to your purchase. Simply select gift wrap in your shopping bag and choose your ribbon.
We can send gifts directly to the recipient on your behalf - simply enter the address where the gift should be sent.
* All online orders are boxed as standard, with gift wrapping a free optional service. All parcels are then dispatched in a sturdy postal box in a plain postage bag.
* We do not offer a gift-wrap service for sale items.
For further questions please feel free to contact us at firstname.lastname@example.org or call 0208 912 5510.
Alterations, Professional Cleaning and Repairs
If you would like an alteration or repair please contact our customer service team on 0208 912 5510 or email email@example.com. Our alterations service offers ring re-sizing, link removals and length alterations for a reasonable charge. We also offer a professional clean and polish service. Our repairs services includes ring and bangle reshaping, chain and clasp repairs, re-setting stones and re-stringing necklaces and bracelets. These services are only available for Azendi jewellery.